Refund policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
1. Product is defective
2. Product is not as described
3. Product must be unopened
4. Product must be in original packaging
5. Product must be unused
6. Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable and are the responsibility of the customer
Items must be packaged in the manner they were provided to you to prevent damage during transit.
When your return is approved you will be provided with a return label. Once the products have been delivered to us, undamaged, your refund will be processed.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to Info@zenmeinbeauty.com
This document was last updated on February 19, 2021
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